DoctorMatt was established by Dr Matthew McKenny MBBCh nMRCGP DFFP DRCOG and his partners in the summer of 2012.
Doctor Matt and our other GP's are regulated and audited by the Care Quality Commission (CQC).
This is the same body that regulates and audits all of England’s GP surgeries and hospitals. The CQC state that their role is to “make sure health and social care services provide people with safe, effective, compassionate, high-quality care”.
Yes. We have very strict guidelines within which we can operate. The findings of regular audits by the Care Quality Commission (CQC) demonstrate our commitment to patient safety.
Our small group of doctors that form the Doctor Matt team are all fully qualified general practitioners. They have all worked for long periods within the NHS and offer you exactly the same standards of care you would receive at your local surgery.
We only supply legitimate traceable medicines. All pharmaceutical companies that produce medicines for the European market must provide contact details and batch numbers for all medicines.
If you are unsure that you are using a genuine medicine simply call the company in question and they will be able to confirm that your medicine is real. Counterfeiters target drugs such as generic Viagra (Sildenafil) and often make mistakes. For instance Sildenafil is only sold in multiples of four or eight, so if you have purchased a pack in any other multiple it should be disposed of and refunded by your provider.
First Care Pharmacy, our London-based GPCH pharmacy, supply and check all DoctorMatt medicines. All of the medicine we prescribe is checked, packaged and dispatched by highly qualified GPHC registered pharmacists right here in the UK.
Prescription medications can be very strong and their use should always be carefully controlled. It’s extremely important that all patients use treatments in the quantities and time-frames recommended by a doctor.
Almost all prescription strength medication can cause side-effects. These range from very mild to very severe, for this reason progression of any side effects should be monitored closely.
We request that our patients keep us fully apprised of all side effects experienced.
In the first instance you can call us on 0207 635 1042 from Mon to Fri between 9am and 5:30pm for more information.
Outside of these hours please call your local GP service or NHS 111.
If you have a medical emergency do not use this service. Take action with your own doctor, visit Accident and Emergency or call an ambulance immediately.
For your safety please make sure that the savings you make from buying online prescription medicine are not at the cost of your health.
Ensure that, like Doctor Matt, the online doctor is UK-based, CQC audited and registered, GPCH registered and that GPs involved are GMC registered.
Further, ensure that the medicine is traceable to a UK source.
Finally, it is illegal to sell prescription medicine in the UK without a valid prescription from a GMC registered UK doctor.
No. Your records are not shared with any other medical professional unless you expressly wish for your information to be shared.
All of our packaging is entirely unbranded and plain; no one will know what is in your package except you.
We will NEVER share your details with any third parties. That is a guarantee both now and in the future.
We adhere to NHS guidance on data and are registered with the Information Commissioner.
Your prescription is dispensed and posted by First Care Pharmacy to your home, office or address of your choice by next day special delivery except over public holidays.
Order before midday and your medication will be with you next working day. Medicines ordered on a Friday before 14h00 will be delivered on the following Monday. If you order after 14h00 your items will be delivered on Tuesday.
Yes. As long as you are the registered card holder it can be sent to your work address as long as the address in in the United Kingdom.
Your medicine has to be signed for either by yourself or a nominee. Your nominee could be your neighbour or someone else you trust. Doctor Matt requires this to ensure that medicines reach you safely and do not fall into the wrong hands.
Regular customers on request, can arrange to have medicines delivered to a safe drop area.
The return of prescription strength medication is prohibited by law. So once a package leaves our premises it cannot be returned
However, if you receive a damaged package, please contact us at your earliest convenience and we can work with you to resolve the issue.
If you have left over prescription strength medication it is important to dispose of it responsibly. We recommend that you take it to your nearest pharmacy for destruction.
All medications are dispensed and posted by our primary associate pharmacy First Care Pharmacy.
If you have a delivery query regarding your order you can contact the pharmacy by email at: delivery@doctormatt.co.uk or alternatively you can telephone 0208 317 2488.
If Doctor Matt does not approve your medication you will receive an email to confirm your order has not been approved.
You will simultaneously receive notification of an automatic refund within 24 hours to the card you used to make payment.
Damaged goods can be returned and a full refund will be given. Subject to our legal duties, returns and delivery policy.
Please inform us via email at delivery@doctormatt.co.uk of your intention to return damaged goods including the nature of the fault prior to sending us any items.
DoctorMatt prescribes within strict medical guidelines to ensure your safety. The process of ordering medication starts with an online medical assessment which takes into account your medical history and other factors.
Thereafter our smart algorithm technology presents you with a range of medications that can safely be prescribed for your condition. You select the medicine and pay. Our Doctor reviews your information and approves or declines the prescription.
If there is a choice between two medications that both provide you the proper treatment and follow all statutory regulation then you are free to ‘choose’ medication within those limits. These constraints are designed to ensure that your patient safety is paramount at all times. The process takes just a few short minutes.
Our online consultations allow you to ask Doctor Matt a direct medical question. You will be asked to complete a short form that is designed to gather all the information the GP require's to make an informed diagnosis. This will enable the GP to prescribe the optimal treatment.
and explain your condition to you in greater depth.
Our enhanced online consultation allows our GPs find out more about you and ensure that we’re prescribing the right treatment for your condition. At Doctor Matt patient safety is paramount; this additional level of care allows us to be sure that we’re operating safely and staying within the bounds of best practice.
Unfortunately we do not take any orders over the telephone, as we have a specific process to ensure patient safety.
We’re legally bound to provide services only to those over the age of 18. If you are under 18 and have a medical issue that you would like to deal with without going to your local GP the best way to find out about services that right for you is to check nhs.uk.
You’re able to use all major methods of online payment.
From time to time our GPs update the clinical pathways within which we operate. Put simply, we require you to re-answer our assessment to ensure that the treatment you received previously is still recommended for your condition. Staying up to date with the latest guidance from various medical bodies is just part of our commitment to your safety. It may take a few moments to complete, however, it is a vital step to ensure you are receiving the best care.
We’re able to prescribe medicine for a range of conditions, you do not need a prescription prior to your online assessment by Doctor Matt, however, for certain conditions we may require that you have already been diagnosed or are already receiving treatment.
At Doctor Matt our GPs make the final decision on all prescribing. If they think that a treatment is not right for you; that it would be unethical to prescribe a certain treatment to you, or that they require additional information available only from a physical examination they will refuse.
At this point we may recommend that you talk to a doctor in person. It may be that with additional measures your local GP is happy to prescribe certain medication.
Doctormatt does not prescribe controlled substances that are likely to cause addiction in our patients. We clearly state in our ask our doctor service that we will not prescribe modafinil, tramadol and armour thyroid.
As a responsible online doctor our first duty is to patient safety.
If your condition is not listed you can use our Ask Doctor Matt Direct service. Doctor Matt Online service offers a consultation with a UK registered GP. For a consultation fee of £25 we will take you through a series of questions that are designed to gather all the necessary information Doctor Matt needs.
You can start a consultation about anything you like and if we need any further information you will be contacted securely through the a secure message service. Doctor Matt will then consider your consultation and provide you with any appropriate medical advice or recommend treatment you need. You will receive an immediate refund if our doctor is unable to help you. This is an advice only service
We do not prescribe antibiotics for chest infections or similar conditions through our online doctor prescription service.
Whilst, in the majority of cases, there is no need to visit your doctor prior to commencing treatment from Doctor Matt, it is advisable to keep your local GP abreast of any treatment you receive. We are happy to inform your doctor of any or all medications you have been prescribed – should you wish.
Yes. Via secure on-site email. Our Ask Doctor Matt service allows you to directly ask our GPs.
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