Whilst there are many ways to contact us, please use the recommended methods below;
If you have a medical question for Doctor Matt, you will have to ask your question through your secure medical email account. If you do not currently have an account you will need to create one as we are unable to respond to any medical enquiries via any other format.
For £25 Doctor Matt will take you through a series of diagnostic questions that are designed to gather all the necessary information we require to help you. You can start a consultation about anything you like and if we need any further information you will be contacted securely through the your secure patient record. For more information visit the Ask Doctor Matt page.
If you have a medical enquiry relating to a product you have purchased from Doctor Matt, please email us at firstname.lastname@example.org
If you experience any adverse side effects and would like to speak to someone you can call us on 0207 635 1042 Mon-Fri 9am-5.30pm. If it is a medical emergency please call your local GP Out of Hours service or visit your nearest Accident & Emergency Department.
All our medical products are dispensed and despatched from First Care Pharmacy our GPHC registered pharmacy partner.
First Care Pharmacy
6 Thames Reach
If you have a delivery enquiry relating to your order please email email@example.com or call and leave a message on 0208 317 2488 Mon-Fri 9am-19.00pm.
I started the Doctor Matt online GP prescription service to make it easier for patients to receive convenient, safe and confidential diagnosis and treatment services. I strive to offer the best service to each patient and therefore I encourage all patients and visitors to give me feedback on any aspect of the service or website.
If you would like to formally raise a complaint with me, please do so in writing and post it to
Doctor Matt Ltd, Daisy Business Park, Sylvan Grove, London, SE15 1PD.
To help us to speedily attend to the complaint, please include the following information:
Nature of the issue that requires resolution
How you would like to see it resolved
Relevant order and contact information.
We aim to acknowledge your complaint within two - three working days and to provide a response within five working days.
Sometimes we may take longer than the estimated time to gather additional information in which event we will keep you updated.
For all other feedback please email firstname.lastname@example.org
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